Team Lead - US Operations
LendableConsumer Lending company
London, United KingdomManager
Balderton Capital
Ontario Teachers' Pension Plan
Goldman Sachs
FMO
Passion Capital
Waterfall Asset Management
Operations & Strategy
About the role
TL;DR
Lead and develop a customer operations team, driving performance and process improvements.
Required skills
Customer ServiceTeam ManagementPerformance ManagementCRMCompliance ManagementRisk ManagementCommunicationProblem SolvingAnalytical ThinkingCoachingLeadership
Domain expertise
fintech
Benefits & perks
flexible working, social events, private health cover, retirement savings plans, employee referral programme, office meals & snacks, cycle-to-work schemes, electric vehicle salary sacrifice schemes
Tech stack
Customer ServiceCRM