Director, Scaled Customer Success

Lead mid-market and commercial customer success for a high-volume portfolio.

• •Lead mid-market and commercial customer success for a high-volume portfolio.
• •Key Responsibilities Own GRR and NRR for mid-market and commercial segments Partner with Sales for expansion through scalable motions Define segmentation strategy based on ARR, complexity, lifecycle stage, and product mix Requirements 8+ years of experience in Customer Success, Account Management, or related GTM roles Proven experience managing mid-market or commercial segments at scale Strong track record of owning and delivering on retention and expansion metrics