Director, Operational Programs
TalkiatryTelemedicine company
New York, United StatesDirector
Sofina
Andreessen Horowitz
Left Lane Capital
General Catalyst
Perceptive Advisors
blisce/
Operations & Strategy
About the role
TL;DR
Drive operational programs to reduce clinician administrative burden and improve efficiency.
- •As Director, Operational Programs, you will own the mandate to change Talkiatry's operational processes.
- •Your job is to give clinicians their time back by identifying and automating administrative work.
- •Key Responsibilities Design, pilot, and scale solutions to reduce clinician administrative burden.
- •Partner with Product and Engineering to automate and productize complex operational workflows.
- •Own the strategy, performance, and continuous improvement of vendor-managed support programs.
- •Lead change management for program adoption across the network.
- •Requirements 5-10 years in healthcare operations, clinician enablement, or process transformation.
- •Strong analytical and process-improvement instincts, with SQL and Excel proficiency.
- •Experience managing outsourced or vendor-run operational programs.
- •Fluency in automation and AI, with a track record of productizing scaled solutions.
- •Ability to lead cross-functionally through influence.
Required skills
SQLExcelPythonVendor Management
Domain expertise
healthcare
Benefits & perks
medical, dental, vision, 401K with match, generous PTO, paid holidays, paid parental leave
Tech stack
SQLExcelPython