Staff AI Engineer

Develop and manage AI agent infrastructure and automation platform for Marketing Operations.

• •Grafana Labs is seeking a Staff Engineer (AI & Automation) to own the AI agent infrastructure and automation platform that powers our Marketing Operations organization.
• •Key Responsibilities Own end-to-end development of multi-agent AI systems, from architecture and implementation through testing, deployment, and ongoing operation Build modular, composable agentic systems using orchestration frameworks (LangChain, CrewAI, Anthropic MCP, or similar) that operate 24/7 across teams Develop reusable agentic skills that agents invoke across interfaces (Slack, dashboards, internal apps, CLIs) Implement observability and feedback loops including logging, performance metrics, prompt iteration, model evaluation, and cost management Establish governance and compliance standards for AI workflows including access controls, audit trails, PII handling, and human-in-the-loop escalation paths Requirements Build MCP servers, APIs, CLIs, and microservices connecting AI models to business systems (BigQuery, Slack, CRMs, email, calendars, analytics tools) Architect data flows for retrieval-augmented generation (RAG), connecting LLMs to internal knowledge bases, customer data, and real-time business context Build serverless or containerized services (GCP Cloud Functions, Cloud Run) that scale with usage and integrate with Grafana's cloud infrastructure