IT Support I
AlayaCareHome Health company
Montreal, CanadaJunior
Inovia Capital
Generation Investment Management
Klass Capital
CDPQ
Investissement Québec
BDC Capital
About the role
TL;DR
Provide first-level technical support to employees, resolving issues and ensuring access to necessary tools.
- •At AlayaCare, great employee experiences are powered by reliable technology.
- •As an IT Support I, you will be the first point of contact for day-to-day technical support, helping teammates resolve issues quickly and ensuring they have the tools they need to do their best work.
- •Reporting to the Director, IT, you will provide first-level technical support to employees across the business through Slack and our ticketing system.
- •You will also support onboarding and offboarding activities, configure hardware, and help ensure employees have access to the tools they need to be successful.
- •Key Responsibilities Manage daily IT support requests through the ticketing system and Slack channels.
- •Resolve password resets, account lockouts, and access issues with speed and care.
- •Support employee onboarding and offboarding to create a smooth technology experience.
- •Maintain global hardware inventory, including shipping, tracking, and physical equipment handling.
- •Troubleshoot hardware, software, and network issues across Linux, Windows, and macOS environments.
- •Requirements 1+ years of IT support experience or similar hands-on technical experience.
- •Good understanding of Mac and PC hardware.
- •Demonstrated ability to troubleshoot technical issues across hardware, software, and access needs.
- •Strong interpersonal and communication skills.
- •Fluency in both English and French is required.
Required skills
LinuxGit
Nice-to-have skills
Slack
Domain expertise
healthcare
Benefits & perks
Equity, Health benefits, Telemedicine, Lifestyle spending accounts, Parental leave top-up, Family support programs
Tech stack
SlackLinuxGit