Commercial Account Manager

Manage customer lifecycle and drive retention and expansion for commercial customers.

• •The Commercial Account Manager will manage the entire customer lifecycle post signature for a key segment of our customers.
• •Key Responsibilities Manage the entire customer lifecycle post signature for a portfolio of commercial customers, from adoption to contract execution, ensuring high retention rates.
• •Develop and maintain a rolling forecast of your portfolio and consistently meet or exceed quarterly and annual renewal and net retention targets.
• •Proactively identify and mitigate churn risk by understanding customer health, monitoring product usage, and addressing commercial obstacles.
• •Uncover and execute on expansion opportunities by understanding customer needs, aligning them with new features and products, and articulating the incremental value.
• •Build and nurture lasting relationships with key stakeholders, from technical users to economic buyers.
• •Requirements 5+ years of experience in a quota-carrying, customer-facing role such as Account Management, Customer Success, or Renewals Manager, preferably within B2B SaaS.
• •A proven track record of success in meeting and exceeding retention and expansion quotas (e.g., Gross Renewal Rate, Net Revenue Retention).
• •Strong commercial acumen and negotiation skills, with experience managing complex, multi-stakeholder renewal cycles.
• •Strong technical aptitude and the ability to understand and articulate the value of complex technical products.