Partner Success Manager

Guide new partners through onboarding and ensure their long-term success with Huntress.

• •As a Partner Success Manager, you will be the connective tissue between our sales teams and our partners' long-term success, ensuring a world-class onboarding experience for new partners.
• •You will guide them through a proven process to ensure they are fully operational and ready to take Huntress to market within their first 16 days.
• •Key Responsibilities Drive the onboarding process for roughly 10 new partners per week, ensuring 85% are fully set up and protected within 16 days.
• •Partner closely with Account Managers to identify accounts with low license deployment and proactively offer training and resources.
• •Conduct post-action check-ins with partners following security incidents to ensure they have the support they need.
• •Coordinate with Technical Sales and Support to resolve specific hurdles that stand in the way of a partner’s successful deployment.
• •Track onboarding gaps and partner feedback to help build a more seamless, repeatable experience.
• •Requirements 3+ years of experience in a customer success, account coordination, or enablement role.
• •Strong organizational skills and a knack for managing multiple moving parts.
• •A collaborative mindset that allows you to work seamlessly across internal sales and account management teams.