Technical Support Engineer

Provide technical support, debug issues, and build automations for user interactions.

• •Technical Support Engineers are the first line of defense for our users, debugging tricky issues, building automations to streamline workflows, and ensuring every interaction with Cursor is smooth and impactful.
• •Key Responsibilities Provide in-depth technical support via support tickets and Slack messages, resolving complex user-reported issues and ensuring high-quality customer interactions.
• •Debug, reproduce, and troubleshoot software bugs and usability problems.
• •Design and build internal tools and automations to scale support operations.
• •Requirements Experience in technical support, software engineering, or a related technical role.
• •Strong understanding of software development workflows; experience with IDEs, LLMs, and building with AI.
• •Strong debugging skills and a passion for digging deep into technical problems.