Customer Success and Implementations Manager

Drive customer success and seamless implementations for Juno at Ramp.

• •As Juno scales, delivering a seamless, high-quality customer experience is critical.
• •This role offers the opportunity to partner cross-functionally across the business and drive meaningful impact for Juno customers.
• •Key Responsibilities Lead onboarding for customers from kickoff to go-live.
• •Build and manage project plans, timelines, and stakeholder communication.
• •Partner closely with Sales for seamless handoffs.
• •Identify risks early and drive solutions cross-functionally.
• •Serve as the primary point of contact post-launch.
• •Requirements 7+ years in Customer Success, Implementations, or Account Management in SaaS.
• •Strong sense of ownership.
• •Comfortable in environments where roles evolve as the company scales.