Enterprise Customer Success Manager

Drive adoption, ensure retention, manage renewals, and act as a trusted advisor to key stakeholders.

• •As an Enterprise Customer Success Manager at FLORA, you will serve as the primary relationship owner for a portfolio of enterprise accounts.
• •You will drive adoption, ensure retention, manage renewals, and act as a trusted advisor to key stakeholders.
• •Key Responsibilities Own the end-to-end customer lifecycle for a portfolio of enterprise accounts, from onboarding through renewal and expansion Build deep, trusted relationships with executive sponsors, champions, and day-to-day users across customer organizations Develop and execute tailored Customer Success Plans aligned to each account’s goals, KPIs, and growth trajectory Partner with Account Executives to proactively identify renewal risks and expansion opportunities across your account portfolio, driving net revenue retention and growth Own the full renewals process
• •forecasting, negotiation, and timely closure
• •in partnership with Sales and Finance Requirements 5–7 years of Customer Success, Account Management, or related experience, with a strong focus on enterprise accounts Proven experience in a startup or high-growth SaaS environment Demonstrated track record of managing renewals and driving net revenue retention (NRR) goals Strong project management skills with the ability to manage multiple complex workstreams simultaneously Excellent executive-level communication, presentation, and negotiation skills