Technical Support Engineer 2

Support and educate clients on Datadog's platform.

• •Join Datadog's Technical Solutions team to support and educate clients on our platform.
• •Key Responsibilities Engage with customers via multiple channels to resolve technical support requests.
• •Reproduce technical issues and dive into Datadog’s integrations.
• •Become demo certified and lead customer demos.
• •Participate in product conversations with internal teams.
• •Train as a specialist in one or more Datadog product areas.
• •Work from a Datadog office 3
• •5 days per week.
• •Requirements Experienced in multi-channel technical support at a SaaS company.
• •Experienced using Zendesk, Jira, Confluence, or similar software.