Director of Customer Success

Lead and scale all post-sale functions for Barti's customer success team.

• •As the Director of Customer Success at Barti, you will lead and scale all post-sale functions across the customer lifecycle, including onboarding, support, account management, retention, expansion, and advocacy.
• •Key Responsibilities Own and evolve the end-to-end Customer Success strategy across onboarding, support, account management, retention, and expansion Lead and develop a team of Implementation Managers, Account Managers, and Customer Support Reps, including hiring, coaching, and performance management Improve onboarding to reduce time to value and increase launch success rates Establish clear customer health frameworks (NPS, usage, engagement) to proactively identify churn risk and expansion opportunities Drive expansion through upsells and longer-term contracts Requirements 5+ years of experience leading a Customer Success function in B2B software Experience in a fast-paced, early-stage startup environment Proven track record of building and scaling processes in ambiguous environments Experience managing and developing high-performing teams Strong ownership of retention, expansion, or revenue-related KPIs