Customer Success Associate (12-14 month contract)

Drive customer success and product adoption for mid-market clients.

• •The Customer Success Associate will act as a trusted advisor for mid-market customers, driving adoption and growth of the Achievers recognition platform over a 12-14 month contract.
• •Key Responsibilities Drive product adoption, host trainings and workshops, and support program rollouts.
• •Establish KPIs, track adoption activities, and manage post-implementation success.
• •Manage revenue pipeline with upsell and cross-sell opportunities.
• •Provide regular status reports and manage account escalations.
• •Requirements 2+ years account management experience at a SaaS company and bachelor's degree.
• •Proficiency with CRMs (Salesforce/force.com) and experience with Excel/PowerPoint.
• •Strong business acumen, presentation skills, and sales pipeline management experience.