Account Manager

Drive customer success and revenue growth for high-growth clients at Flex.

• •As an Account Manager at Flex, you'll take full ownership of a portfolio of high-growth customers, driving adoption, retention, and expansion across our suite of financial products.
• •Key Responsibilities Own customer relationships: Serve as the main point of contact for a portfolio of clients, ensuring onboarding, satisfaction, engagement, and long-term retention.
• •Drive revenue growth: Identify opportunities to expand customer value, deepening product adoption, and aligning new Flex solutions to their specific business needs and pain points.
• •Proactively manage accounts: Analyze customer health, usage, and spend patterns to anticipate needs and mitigate churn risk.
• •Requirements 2-5 years of experience in Customer Success, Account Management, within FinTech, SaaS, or financial services.
• •Proven ability to manage a book of business, drive renewals, and expand account value.
• •Excellent communication skills, able to distill complex financial or technical topics into clear, actionable insights.