Senior Operations Specialist, AI Enablement

Support AI Moderation QA framework at Bumble.

• •Support the end-to-end quality program for AI Moderation at Bumble.
• •Key Responsibilities Support the execution of the AI Moderation QA framework.
• •Review the accuracy and consistency of content moderation decisions.
• •Support structured feedback loops between QA, BPO, CX & Trust Operations, Policy, and Product teams.
• •Apply quality benchmarks and support improvement to moderation processes.
• •Analyse moderation data to identify trends and quality issues.
• •Requirements 3+ years of experience in Trust & Safety, with specific hands-on experience in content moderation operations and quality management.
• •Familiarity with moderation systems and conversational AI tools.
• •Strong analytical skills with experience digesting large data sets and complex policies into clear, actionable insights.
• •Understanding of CX & Trust operations, moderation frameworks, and policy enforcement principles.