Enterprise Customer Success Manager

Drive long-term loyalty and retention for enterprise customers.

• •Act as a strategic partner for high-value customers, driving loyalty and retention.
• •Key Responsibilities Design and execute client retention goals.
• •Monitor client milestones for software implementation.
• •Utilize data-driven insights to report on customer profitability and efficiency.
• •Identify upsell opportunities for new features and products.
• •Build and maintain strong, consultative relationships with key stakeholders.
• •Requirements 3+ years of experience in Customer Success or Account Management.
• •Proficiency with industry tools such as Planhat, HubSpot, Google Suite, Slack, and Zoom.
• •Strong technical aptitude and exceptional communication skills.
• •Demonstrated experience in project management.