Leader, Customer Success

Lead and manage a team of Customer Success Managers.

• •Benchling is seeking a Customer Success Leader with a background in Life Sciences and enterprise SaaS.
• •Key Responsibilities Manage, mentor, and grow a team of CSMs, including hiring as needed.
• •Foster a collaborative, customer-centric culture that drives measurable outcomes for customers.
• •Lead the team in achieving adoption targets through strategic guidance and operational excellence.
• •Use data to identify risks, opportunities, and trends across the customer portfolio, and develop plans to address them.
• •Directly owns a small portfolio of strategic/enterprise accounts as the named CSM, with full responsibility for adoption, value realization, and renewal influence.
• •Requirements Bachelor’s degree in Life Sciences, Business, or a related field. 5+ years of experience in Customer Success, Professional Services, or a related field within SaaS. 2+ years in a management role.
• •Strong understanding of Life Sciences R&D, process development, or related scientific domains Excellent communication skills, able to build relationships across technical and business stakeholders at all levels.