Senior Manager, Client Strategy Enablement
ShopMyCreator Commerce company
New York, United States$140,000 - $160,000 USDManager
Bessemer Venture Partners
Bain Capital Ventures
Menlo Ventures
Summit Partners
Avenir Growth Capital
Operations & Strategy
About the role
TL;DR
Owns post-sales enablement systems, skills, and content to drive client retention and growth.
- •ShopMy is transforming e-commerce by building the infrastructure for human-led curation at scale.
- •As Senior Manager of Client Strategy (Post-Sales) Enablement, you will own the systems, skills, and content that make our Client Strategy team more consistent, and more effective at driving retention and growth.
- •Key Responsibilities Build the post-sales enablement engine, setting strategy across enterprise, growth, and SMB segments.
- •Create targeted content that drives commercial outcomes, including onboarding materials, objection-handling resources, and playbooks.
- •Design and run training programs for new hires and ongoing training on product launches and core skills.
- •Identify and address capability gaps through scalable programming and targeted trainings.
- •Coach for performance by embedding coaching into the team’s rhythm.
- •Requirements 5–8 years in enablement, learning, or capability building at a high-growth B2B company.
- •Proven track record building programs at scale for customer-facing teams (40+ people).
- •Commercial context experience in sales, post-sales, or customer-facing enablement.
- •Instructional design that drives adoption and builds content/training that busy teams use.
- •Experience in a product-led org.
Required skills
Product ManagementGo-to-MarketCustomer SuccessCustomer OnboardingImplementation ManagementExcelPowerPointNotionSlackGreenhouse
Nice-to-have skills
Product StrategyRevenue OperationsSales OperationsProject ManagementChange ManagementCoaching
Domain expertise
ecommercemartech
Benefits & perks
Medical & Dental Coverage at 70%, Equity in ShopMy, Flexible PTO, 14 weeks of parental leave, Wellness & Social Stipend, Technology Stipend, Learning & Development Stipend, 401k program (3% automated contribution from ShopMy!), Wellhub Membership, Company retreats, Opportunity to monetize your influence- all employees build out a ShopMy page!, Birthday PTO, Brand new NYC HQ office
Tech stack
Product ManagementGo-to-MarketCustomer SuccessCustomer OnboardingImplementation ManagementExcelPowerPointNotionSlackGreenhouse