Customer Support Systems & Analytics Architect
MercuryBanking for company
Remote
Sequoia Capital
Andreessen Horowitz
Coatue
CRV
Sapphire Ventures
Spark Capital
About the role
- •We’re looking for a Customer Support Systems & Analytics Architect to own the data strategy and reporting function within the Customer Support organisation at Mercury.
- •As our operations grow in complexity—spanning multiple channels, an expanding BPO model, and sophisticated AI automation—we are moving away from fragmented, project-based data support toward a model of holistic ownership.
- •In this role, you will be responsible for how we capture, structure, and connect data across our CS systems