Senior Manager of Incident Editorial

Lead the real-time distribution of safety incidents to millions of users.

• •Citizen is seeking a Senior Manager of Incident Editorial to lead the real-time distribution of safety incidents to millions of users.
• •Key Responsibilities Lead and manage the daily push notification distribution of 20,000+ incidents.
• •Define and oversee standards, processes, and quality controls for millions of daily notifications.
• •Direct real-time decision-making during major incidents, ensuring critical safety information is communicated accurately.
• •Establish clear standards for communicating serious public safety incidents, ensuring appropriate context, accuracy, and tone.
• •Partner with Product and Data Science to improve incident prioritization and distribution, evolving towards AI-assisted workflows.
• •Requirements 8-10+ years of experience managing a large 24/7 operations center, newsroom, or similar high-intensity operation.
• •Proven ability to make editorial judgment decisions in a fast-paced environment.
• •Strong operational background with a track record of setting goals and leading teams to deliver results.
• •Experience collaborating with product or data teams on automation or AI workflow optimization.