Implementation Manager

Lead technical implementation for mid-market and enterprise customers.

• •We're looking for an Implementation Manager to lead the technical implementation process and drive customer relationships during onboarding for our mid-market and enterprise customers.
• •Key Responsibilities Build customer relationships and guide technical implementation projects across all customer segments, with a focus on mid-market and enterprise.
• •Explore and document product functionality across all areas of our product, across our web application and our API, to build your product expertise and benefit our customers as well as internal teams.
• •Develop and refine implementation best practices based on your product expertise.
• •Improve internal efficiencies and overall customer experience during implementation.
• •Work together cross-functionally with Sales, Customer Success, Product & Engineering to get customers live.
• •Drive the product roadmap by acting as a liaison between our customers and the product org.
• •Set the tone for how we better engage our customers and ultimately help our customers see more value.
• •Requirements 2+ years of experience in a customer-facing role supporting a technical product or service.
• •Implementation management and SaaS experience are preferred.