Head of Account Management

Lead account management, drive client outcomes, and build a high-performance team for a fraud prevention platform.

• •Sardine is seeking a Head of Account Management to own high-value client relationships and build a team.
• •This role requires a dynamic player-coach who can lead strategically and execute hands-on.
• •Key Responsibilities Drive measurable client outcomes and ROI, focusing on fraud loss reduction and revenue expansion.
• •Manage net revenue retention and identify opportunities for platform utilization growth.
• •Provide expert fraud and compliance advisory, acting as a domain expert for clients.
• •Lead cross-functional problem-solving by translating customer needs to risk analytics and data science teams.
• •Requirements 10+ years in Account Management, Customer Success, Risk, or Solutions Architecture within B2B SaaS. 3-5+ years hiring and leading teams in high-growth environments.
• •Deep domain expertise in fintech, payments, fraud, AML/KYC, or compliance.
• •Proven ability to present to C-suites and influence decision-making.