About the role
Drive Benchling's customer implementations and ensure successful project execution.
- •Benchling is building a world-class Professional Services team to drive implementations for our rapidly expanding customer base.
- •Key Responsibilities Manage initial rollouts for new Benchling customers as well as expansion projects with new teams or for new processes at existing customers Own implementation success from project kickoff to go-live, leveraging strong project management skills, scientific expertise, and deep product knowledge.
- •Understand customers' scientific workflows and determine how Benchling can best be leveraged to meet their key business needs.
- •Lead requirements and design workshops, perform data modeling & application configuration, develop test plans and guide UAT execution, train and onboard users.
- •Act as a trusted advisor for customers, guiding them through the implementation ensuring they leverage and apply Benchling Best Practices.
- •Requirements MS or Ph.D. in Molecular Biology, Biochemistry, Biotechnology, Immunology, Bioinformatics, Biological Engineering or a related field.
- •At least 2 years of experience in a lab or R&D setting, ideally in antibody discovery or strain engineering or process development.
- •Software Implementation experience, preferably with a SaaS software company.
- •Strong communication skills.
- •You must be able to quickly and effectively connect with a range of stakeholders, including scientists, IT project leads, and executives.
Match insights
Level:Mid