Customer Success Manager

Drive customer engagement and adoption for enterprise clients.

• •The Customer Success Manager will be the champion of our Enterprise Customers post-implementation, focusing on building lasting relationships and enabling adoption.
• •Key Responsibilities Proactively connect with customers to drive engagement and gather feedback.
• •Develop and manage success plans aligning customer goals with company objectives.
• •Partner with Implementation Managers to deliver a seamless handoff from onboarding to long-term success.
• •Leverage tools and analytics to track ROI, usage, and adoption.
• •Provide strategic coaching to customers for confident use of Case Status.
• •Requirements 5+ years as a Customer Success Manager at a high-growth SaaS company.
• •Strong analytical skills with the ability to diagnose customer challenges.
• •Exceptional communication skills (written, verbal, and virtual).
• •A self-starter mindset with a track record of improving customer retention and satisfaction.