Client Experience Manager

Retain high-value clients by reinforcing their online presence.

• •Luxury Presence is seeking a Client Experience Manager to join their Support team.
• •This role is crucial for retaining high-value clients by reinforcing the value of their online presence and ensuring their business success.
• •Key Responsibilities Act as a trusted advisor to clients at risk of cancellation, building rapport and delivering solutions.
• •Manage a pipeline of retention cases for high-value clients, balancing urgency with long-term strategies.
• •Partner with Product and Go-To-Market teams to advocate for client needs and close feedback loops.
• •Drive proactive outreach and follow-up to reduce churn and increase client engagement.
• •Requirements 2-4 years of experience in client retention, account management, or customer success.
• •Strong track record of meeting or exceeding retention, renewal, or save-rate targets.
• •Excellent verbal and written communication skills, with the ability to navigate difficult conversations.
• •Highly organized and detail-oriented, with the ability to manage multiple cases simultaneously.