Technical Support Engineer 2

Provide technical support and product education to Datadog clients.

• •Join Datadog's Technical Solutions team to provide multi-channel technical support and product education to clients.
• •Key Responsibilities Engage with customers via multiple channels to resolve technical support requests.
• •Reproduce technical issues and dive into Datadog's integrations.
• •Participate in product conversations with internal teams.
• •Train as a specialist in one or more Datadog product areas.
• •Work from a Datadog office 3
• •5 days per week.
• •Requirements Experienced in multi-channel technical support at a SaaS company.
• •Experienced using Zendesk, Jira, Confluence, or similar software.
• •An engineer with previous technical troubleshooting and/or programming experience.