Customer Experience Manager - Russian Speaking

Manage customer lifecycle, drive renewals, and build strategic relationships.

• •The Customer Experience Manager leads the post-sale customer journey, managing everything from onboarding to long-term retention and contract renewals.
• •Acting as both a trusted business advisor and a commercial owner of the account, you will build strategic relationships with stakeholders to clearly articulate ROI and business value and ultimately successfully close renewals maximizing upsells and minimizing churn.
• •Key Responsibilities Manage customer engagement across the entire customer lifecycle, from onboarding through renewal.
• •Be a Trusted Advisor to your customers by helping them adopt the Cloudflare products and services to meet their needs and make them successful.
• •Own or be an active participant in several customer touch points including: Business Value Justification meetings, Business Reviews, and Renewal Meetings, with a track record of successful planning and execution of Executive Business Reviews.
• •You are ultimately responsible for the retention and growth of your book of business.
• •You will own and drive the renewal including maintaining and reporting an accurate weekly forecast.
• •Work cross-functionally with Product, Engineering, Support,Marketing and other teams to resolve customer business issues and work towards each customer’s stated goals.
• •Requirements Minimum of 3 years of experience in a Customer Success/Account Management role or Inside or Field sales.
• •Fluency in Russian 2+ years of industry experience, with experience in cloud security and/or performance industries preferred.