Enterprise Customer Success Manager

Ensure enterprise customers achieve maximum value from the Deliverect platform.

• •As an Enterprise Customer Success Manager, you'll ensure enterprise customers thrive and achieve maximum value from the Deliverect platform.
• •Key Responsibilities Develop strategies to foster long-term customer relationships.
• •Work cross-functionally to resolve complex issues and advocate for customers.
• •Monitor customer usage and leverage data to demonstrate Deliverect's value.
• •Act as an escalation point for complex technical and non-technical queries.
• •Identify potential upsell opportunities and support renewal management.
• •Requirements Professional fluency in English, French, and Arabic. 2+ years of experience in a customer-facing role.
• •An analytical mindset with the ability to analyze complex customer issues.
• •Proven ability to manage multiple projects simultaneously.
• •Exceptional communication skills.