Technical Account Manager

Lead post-launch account management and strategic initiatives for Archive brands.

• •As a Technical Account Manager, you will lead post-launch account management and strategic initiatives for a portfolio of Archive brands.
• •You will ensure customers grow successful circular businesses through Archive’s technology.
• •Key Responsibilities Lead post-launch account support with key accounts including delivering ongoing services, rolling out new products, and investigating issues.
• •Lead strategic projects for portfolio brands including implementation work streams.
• •Own technical and account management work streams, ensuring integrations, data flows, and platform workflows run reliably and meet quality KPIs.
• •Requirements 5+ years of professional experience, including 3+ years in a client-facing role, leading technical projects and/or managing enterprise customer accounts in complex environments.
• •Strong project and technical program management experience, driving internal and external teams through SaaS platform configuration, launches, and ongoing initiatives with a focus on delivering measurable business outcomes.
• •Experience leading post-launch account relationships and/or implementations at an enterprise B2B or B2B2C SaaS company, owning delivery, execution, and ongoing success.