Senior Support Engineer
AppsFlyerMobile Attribution company
Bangalore, IndiaSenior
Google
General Atlantic
Salesforce Ventures
Meta
Unity
Moloco
Software Engineering
About the role
TL;DR
Solve complex technical problems for SaaS customers and collaborate with internal teams.
- •AppsFlyer's Support Team is critical to ensuring customers have an amazing experience.
- •Support Engineers solve complex technical problems, assist customers in achieving success, and provide feedback to the Engineering team.
- •Key Responsibilities Take end-to-end ownership of customer technical issues.
- •Troubleshoot SDK implementation issues with customer development teams.
- •Collaborate with Customer Success, Product, and Engineering teams.
- •Enrich the Knowledge Base with technical information.
- •Create and lead support improvement processes.
- •Requirements At least 6 years of experience in technical support, QA, data analysis, development, or technical account management.
- •Proven technical troubleshooting skills on SaaS platforms.
- •Strong SQL proficiency for data querying and root-cause analysis.
- •Clear, structured communication skills.
- •Fluent in English.
Required skills
SQL
Nice-to-have skills
LLMs
Tech stack
SQL