Customer Success Manager

Manage customer success for a portfolio of 30+ accounts.

• •Manage a portfolio of 30+ accounts across the full customer lifecycle.
• •Key Responsibilities Conduct regular meetings with key customer stakeholders.
• •Build broad and deep customer relationships.
• •Understand each customer’s organizational structure and translate that understanding into actionable success plans.
• •Own GRR and NRR outcomes for your book of business.
• •Monitor and act on customer health indicators.
• •Requirements 5+ years working at an Enterprise Software and/or SaaS company.
• •Demonstrable success managing GRR, NRR, or expansion pipeline targets.
• •Experience with CS platforms (Planhat preferred) and CRM tools (Salesforce).
• •Proven ability to position software solutions and develop expansion opportunities.