Partnership Manager

Drives growth and performance for merchant and platform partnerships.

• •The Partnership Manager owns and grows a portfolio of merchant and platform partnerships, with full accountability for partner performance, retention, and revenue outcomes.
• •Key Responsibilities Own a portfolio of partners and merchants, with full accountability for performance, growth, retention, and overall partner health Serve as the primary relationship owner, building and maintaining strong partner relationships across multiple levels and acting as a trusted advisor Analyze performance data and independently drive improvements in key metrics such as order volume, reliability, and partner satisfaction Lead issue resolution and manage escalations end-to-end, including root cause analysis, cross-functional coordination, and implementation of long-term fixes Identify, prioritize, and execute revenue growth and operational optimization opportunities within assigned accounts Requirements 5+ years of experience in account management, customer success, or sales, ideally within technology, food service, or delivery ecosystems.
• •Demonstrated track record of managing and growing client relationships.
• •Strong communication and interpersonal skills with the ability to build trust quickly.
• •Excellent problem-solving skills and a proactive, ownership-driven mindset.
• •Experience using CRM systems and basic data analysis tools to manage performance and reporting.
• •Willing to travel up to 25-50% within the designated market.