This role is no longer accepting applications via Rocketlist.
About the role
Implement programs and campaigns to enhance customer engagement and retention.
- •Givebutter is seeking a Senior Customer Lifecycle Manager to implement programs and run campaigns that encourage users to access the Givebutter tools.
- •You’ll co-create strategy in partnership with the Customer Marketing Team to increase Givebutter adoption and retention, new-feature adoption, and online review generation and management.
- •You’ll inherit processes that are successful today, with the opportunity to continue improving them.
- •Key Responsibilities Identify and launch changes to the customer journey via email, in-app notifications, text messaging, and more.
- •Work alongside Product Marketing to launch campaigns that introduce new features to customers.
- •Manage review sites like G2, Capterra, and TrustPilot to generate reviews.
- •Requirements 5+ years of hands-on experience with customer lifecycle motions in the SaaS space Strong understanding of customer marketing and experience strategy.
Match insights
Level:Senior