Vendor Operations Manager

Manage vendor operations for dispute and fraud workflows at Dave.

• •We're hiring a Vendor Operations Manager to help scale and strengthen how Dave partners with offshore BPOs supporting our members.
• •Key Responsibilities Vendor oversight for dispute and fraud workflows, ensuring adherence to regulatory requirements, SLAs, and quality standards Day-to-day performance management across offshore BPO partners, including KPIs, reporting, and ongoing calibration Audit and control processes that identify gaps in dispute handling, documentation, and compliance readiness Root cause analysis across disputes, chargebacks, and operational errors
• •and the actions that prevent repeat issues Cross-functional workflows with Risk, Compliance, Legal, Fraud, and Product to improve dispute accuracy and operational clarity Requirements 4–5 years in vendor operations, dispute operations, risk operations, or BPO management within fintech, financial services, or payments Strong working knowledge of Reg E and Reg Z; familiarity with UDAAP, BSA/AML Experience managing offshore BPO vendors with accountability for compliance, quality, and SLA performance Experience supporting multi-channel member operations (phone, chat, email, back-office) Experience building reporting and analyzing performance trends across operations