Dedicated Service Advisor

Provide expert support on payroll and benefits to customers.

• •The Dedicated Service Advisor is the primary contact for customers, providing expert support on payroll and benefits while advocating for customer needs to influence product decisions.
• •Key Responsibilities Build trust and partner with customers via inbound and outbound channels.
• •Provide expert payroll and benefits support and proactive customer education.
• •Identify churn risks and deliver strategic retention solutions.
• •Collaborate cross-functionally to resolve customer friction points.
• •Requirements 6+ years customer experience, including payroll and account management experience.
• •Strong communication and rapport-building skills.
• •Proficiency with Salesforce, Zoom, Google Suite, and Chili Piper.
• •Demonstrated AI fluency in customer-facing roles.