Customer Success Manager

Manage client relationships and ensure optimal use of PointClickCare’s solutions.

• •The Customer Success Manager is responsible for managing and providing world-class partnerships to clients, ensuring they optimize the use and value of PointClickCare’s solutions.
• •Key Responsibilities Build, grow, and expand client relationships.
• •Leverage product and industry knowledge to communicate the company vision.
• •Develop and execute strategic account plans.
• •Conduct business reviews with key contacts to drive adoption.
• •Work cross-functionally to advocate for customers.
• •Requirements Experience in a Customer Success role managing a book of business in the healthcare SaaS space.
• •Strong customer orientation focused on delivering customer outcomes.
• •Excellent communication and presentation skills.
• •Good analytical and problem-solving skills.