Senior Customer Success Engineer

Accelerate customer adoption of Rasa’s AI solutions as a trusted partner.

• •We are looking for a Senior Customer Success Engineer to join our Customer Success team.
• •You will be the Rasa expert that our Enterprise customers will collaborate with as their trusted partner to accelerate their adoption of Rasa’s solutions with project deliverables throughout the term of the residency.
• •Key Responsibilities Collaborate with multiple customers to ensure successful adoption and satisfaction with Rasa products.
• •Provide technical guidance and strategic advice to help customers optimize their AI assistants.
• •Support customers through reactive issue resolution, escalating to other teams when necessary.
• •Capture and communicate customer insights to Rasa’s product and engineering teams.
• •Participate in Rasa internal training and education sessions.
• •Requirements Deep technical expertise in Rasa or equivalent conversational AI or NLP/LLM-based technologies.
• •Experience serving as part of a key customer leadership team, working with technical and business decision-makers.
• •Experience with either Python or Full Stack apps that run in the cloud, ideally DevOps experience with Kubernetes.