About the role
- •Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.
- •Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.
- •Because our technology is purpose-built for restaurants, by restaurant people
- •and increasingly shaped by AI in both what we build and how we build
- •restaurants can trust that we’ll deliver on their needs for today while investing in the experiences that will power their restaurant of the future.
- •A day in the life (Responsibilities) As an IT Service Desk Analyst (P2), you will provide autonomous technical assistance across software applications and hardware.
- •Taking ownership of moderately complex issues.
- •Your responsibilities include: Operations: Log, triage, and resolve Level 1/2 incidents via Slack, Email, and ServiceNow while meeting SLA targets.
- •Asset Management: Oversee the IT asset lifecycle including inventory audits, new-hire provisioning, and equipment disposal.
- •Meeting Rooms & Events: Maintain AV/IT equipment in collaboration rooms and provide live technical support for company Town Halls.