Technical Implementation Consultant
HookCustomer Success company
London, United Kingdom£60K - £75KMid
Balderton Capital
Lightspeed
Operations & Strategy
About the role
TL;DR
Implement Hook's AI solutions for customers, ensuring fast value realization and smooth onboarding.
- •As a Technical Implementation Consultant at Hook, you’ll play a mission critical role in helping customers unlock value fast.
- •You’ll guide customers through onboarding and deliver smooth, impactful go-lives that shape their entire journey with Hook.
- •Key Responsibilities Own the full implementation lifecycle of Hook: from kickoff to go-live.
- •Act as a technical consultant, deeply understanding customer goals and delivering Hook configurations.
- •Shape the data that powers Hook’s machine learning models.
- •Run projects with precision, meeting tight 28-day implementation timelines.
- •Collaborate closely with engineering, querying and analysing customer datasets with SQL.
- •Requirements Strong SQL skills with expertise in complex joins, subqueries, window functions, CTEs and aggregations.
- •Customer-facing excellence, translating technical detail into clear, actionable insights.
- •Experience in data consulting, implementation, or customer engineering roles at a data-driven SaaS company.
- •Curiosity and enthusiasm for data, AI, machine learning, and cloud platforms.
- •Proven ability to manage multiple implementations in parallel, with tight timelines.
Required skills
SQLCustomer SuccessImplementation Management
Nice-to-have skills
PythonJavaScript
Domain expertise
aiproductivity
Benefits & perks
27 days holiday (option to buy and sell holiday) + bank holidays, Generous stock options, Private health insurance, Flexible monthly wellness allowance, Annual learning & development budget, Flexible working, The best equipment for everyone to work with
Tech stack
SQLPythonJavaScript