Associate Customer Success Manager

Help insurers leverage AI-native platform for better decision-making.

• •Federato is seeking an Associate Customer Success Manager to help insurers leverage their AI-native platform for better decision-making across the policy lifecycle.
• •This role involves managing customer projects and ensuring successful adoption of the software.
• •Key Responsibilities Lead customer-facing projects, ensuring timely delivery of milestones.
• •Coordinate with internal teams (product, development, QA) for project alignment.
• •Manage customer support requests and analyze trends for timely resolution.
• •Track customer usage and work with clients to improve software adoption and value.
• •Conduct user training sessions and provide ongoing support.
• •Requirements 3-5 years of experience in P&C or Specialty insurance, or as a project manager in software delivery.
• •Experience in customer success, client-facing roles, or IT project management.
• •Strong understanding of software development methodologies (Agile, Scrum, Waterfall).