Senior Technical Account Manager

Drive customer success and expansion as a trusted advisor.

• •Act as a trusted advisor for customers, driving the entire Customer Success lifecycle from onboarding to expansion.
• •Key Responsibilities Act as a trusted/strategic advisor for customers, driving the entire Customer Success lifecycle from onboarding to expansion.
• •Establish and maintain relationships with stakeholders and senior management to drive success plans and KPIs at our largest customers.
• •Drive adoption and expansion of existing use cases and advise/develop additional use cases with the customer.
• •Requirements Minimum of 5 years in a related function with direct customer advocacy and engagement experience in post-sales.
• •Experience with Observability, Logs, Metrics, IT Operations and Security with a deep understanding of managing data pipelines through the entire data lifecycle.
• •Proven ability to drive continuous product value by developing new use-cases relating to reducing, reusing, enriching, and routing data to achieve customer outcomes.