Senior Specialist, Technical Account Management

Build and maintain strategic relationships with key clients in Enterprise Technical Account Management.

• •In Enterprise Technical Account Management, you will build and maintain strategic relationships with key clients, ensuring their satisfaction by resolving their technical issues, optimizing their payment solutions and delivering exceptional service.
• •Key Responsibilities Build and nurture long-term relationships with key clients.
• •Understand clients' business needs and goals, proactively identify opportunities to optimize their payment solutions.
• •Provide expert guidance and troubleshooting assistance to clients, addressing their technical inquiries, resolving issues promptly.
• •Help upselling efforts with merchant demonstrations and technical training.
• •Lead and coordinate the addition of new payment solutions as well as technical migrations for clients.
• •Requirements 3 years of experience in an analytical or technical role with experience managing internal and external stakeholders.
• •Bachelor's degree in a relevant field (e.g., Computer Science, Information Technology, Business, Economics, Statistics) is desirable or equivalent practical experience in internet technologies and technical processes.
• •Familiarity with Payments industry regulations and technical frameworks (3DS, SCA, AVS, MIT).
• •Familiarity with API-based integration methods and related tools/frameworks.