Customer Success Engineer - API

Provide expert technical support to Duffel's largest customers.

• •Duffel is seeking a Customer Success Engineer (CSE) to provide expert technical support to their largest and most important customers.
• •You will help customers by addressing their questions and suggesting ways to use the APIs to build the best travel experience.
• •Additionally, you will collaborate with a cross-functional group across Duffel to ensure a superior customer experience.
• •Key Responsibilities Communicate proactively with strategic customers as their primary point of contact.
• •Manage the implementation process with a subset of Duffel customers.
• •Answer product questions and resolve API issues via email, slack, and zoom.
• •Maintain deep technical knowledge of the Duffel platform to educate customers.
• •Requirements Bachelor’s degree in a related technical field. 5+ years in tech support helping enterprise customers use a RESTful API product.
• •Experience integrating APIs, debugging integration issues, writing scripts and SQL queries.
• •Excellent communication skills with ability to express complex business and technology issues in a clear way.