Technical Program Manager, Customer Trust

Lead Customer Trust initiatives, leveraging AI to enhance security responses and customer engagement.

• •Harvey is seeking a Technical Program Manager to lead their Customer Trust function.
• •This role will be instrumental in building and managing a team focused on customer security inquiries, supporting Go-To-Market efforts, and enhancing the company's overall security posture.
• •Key Responsibilities Serve as the primary technical point of contact for customers and the Go-To-Market team regarding security questions.
• •Leverage AI and internal tools to automate and improve the efficiency and accuracy of response processes.
• •Establish and report on key performance indicators for the Customer Trust function.
• •Manage the Trust Center and develop thought leadership for complex security discussions.
• •Requirements 7+ years of experience in Information Security, Customer Trust, Technical Program Management, or Management Consulting.
• •Experience with audit and compliance frameworks (e.g., SOC2, ISO 27001).
• •Proven ability to leverage AI models or automation for program efficiencies.
• •Strong analytical skills with a focus on metrics and reporting.