Application Support Engineer II - Event

Responsible for monitoring alerts, validating them, creating tickets, and performing troubleshooting.

• •The Application Support Engineer II
• •Event is responsible for monitoring alerts, validating them, creating tickets, and performing troubleshooting to ensure issues are resolved.
• •Key Responsibilities Proactively monitor, validate and troubleshoot system and application issues.
• •Adhere to SLAs for support coverage to ensure timely resolution for customer issues.
• •Handle system and application health checks to ensure smooth functioning of the product/applications.
• •Flexible to work in staggered shifts including weekends.
• •Identify monitoring gaps and suggest ways to bridge them.
• •Requirements Passion for helping customers succeed.
• •Excellent verbal, written and interpersonal communication skills.
• •Strong diagnosis and problem-solving abilities.