Customer Success Manager
MariaDBCloud Database company
RemoteMid
SmartFin Capital
GP Bullhound
Sales & Account Management
About the role
TL;DR
Manage customer success, value, and retention for MariaDB database solutions.
- •The Customer Success Manager will be responsible for the long-term success, value, and retention of their customer portfolio utilizing MariaDB database solutions.
- •They will strengthen and manage the partnership between customers and the company, interacting regularly to build relationships, drive adoption, and provide awareness to all available resources.
- •Key Responsibilities Support and engage with customers throughout all stages of their customer lifecycle.
- •Guide new customers through onboarding for MariaDB deployments, consulting on best practices.
- •Become a trusted advisor and advocate for customers within the company.
- •Proactively address customer experience issues early, collaborating with Technical Support.
- •Conduct regular business reviews within accounts, showcasing value and learning about business goals.
- •Requirements 2-4 Years of experience in customer facing roles within enterprise software.
- •Fluent in and ability to speak and write in English.
- •Possess a mix of technical acumen, intellectual curiosity, and interpersonal relationship-building skills.
- •Excellent time management and organization skills.
- •Comprehensive understanding of customer success principles.