Technical Support Engineer 1

Provide technical support and education to Datadog clients.

• •Join Datadog's Technical Solutions team to provide technical support and education to clients.
• •Key Responsibilities Engage with customers via multiple channels to resolve technical issues.
• •Reproduce technical issues and dive into Datadog's integrations.
• •Participate in product conversations with internal teams.
• •Train as a specialist in one or more Datadog product areas.
• •Work from a Datadog office 3 days per week.
• •Requirements Experienced in multi-channel technical support at a SaaS company.
• •Experienced using Zendesk, Jira, Confluence, or similar software.
• •An engineer with previous technical troubleshooting and/or programming experience.
• •Self-motivated, detail-attentive, and have a desire for continuous learning.