Analista de Customer Success - Pleno

Structure the success journey for mid-market clients in a transforming Customer Success area.

• •The Customer Success area is undergoing intense transformation.
• •You will structure the success journey for mid-market clients, defining how the relationship works, what rituals make sense, and how to scale care without losing quality.
• •Key Responsibilities Map customer needs throughout the journey, ensuring they achieve their objectives.
• •Think, execute, and optimize engagement, retention, and revenue expansion strategies.
• •Manage a portfolio of mid-market clients, acting as the primary contact throughout the journey.
• •Co-construct processes, playbooks, and rituals with the CS team, from onboarding to churn.
• •Act proactively in churn prevention, identifying risk signals before they become problems.
• •Requirements Previous experience in Customer Success or sales, with portfolio management history.
• •Inquisitive profile.
• •Familiarity with CS metrics: retention, churn, NRR, engagement.