Manager of Customer Success

Lead and mentor a team of Customer Success Managers to deliver exceptional onboarding and retention outcomes.

• •Lead and mentor a team of Customer Success Managers (CSMs) to deliver exceptional onboarding, activation, and retention outcomes for Coast's customers.
• •Key Responsibilities Lead and Coach: Manage and mentor a team of CSMs.
• •Own Accounts: Carry a book of business to stay close to the customer experience.
• •Drive Activation: Ensure your team drives velocity and depth of onboarding.
• •Create Value: Help CSMs demonstrate customer value across the lifecycle.
• •Maximize Expansion: Support CSMs in creating expansion opportunities.
• •Requirements 5+ years in Customer Success or Account Management.
• •Proven player-coach with a track record of high-touch onboarding and expansion.
• •Strong communicator with a bias for clarity, urgency, and action.
• •Deep empathy for customers and CSMs.