Senior Manager, Customer Success Management - Commercial/Digital

Manage and mentor a team of CSMs for Commercial and Digital customers.

• •The Manager of Customer Success Management (CSM) will report to the Director of Customer Success, working collaboratively to achieve company goals and advance customer success initiatives across the Commercial and Digital segments.
• •Key Responsibilities Build, lead, and mentor a team of CSMs supporting Commercial and Digital customers Partner with Customer Success and cross-functional leaders to define segment-specific strategies Maintain visibility into adoption, health scores, and engagement metrics across the portfolio Requirements Strong people management skills Experience operating in high-volume, scaled customer environments Focus on driving efficient, data-informed customer engagement, retention, and growth strategies